General Support Policy
This Support Policy describes how we provide our support service to you during your subscription. If you have any questions or do not agree with any points, please do not hesitate to contact us via our email.
Payment & Refund Policy
I. Payment
Can I use Amote app in my Shopify development store?
At the moment, we do not support using the Amote app for all development stores. We are so sorry for this inconvenience.
Can I change the discount code created randomly by Amote in Shopify admin?
When you successfully set up our Reward Upsell function, discount codes will be created for each tier you establish. The names of these discount codes will be generated randomly, but you can modify them later directly in the Shopify admin.
Can I use my own pre-created discount code instead of the one Amote provides?
I am very sorry to say that your requested function is currently unavailable, however, I will add this as a feature request to our product roadmap to consider release in a future version.
How can I determine if the theme I am using is version 1.0 or 2.0?
Please help to go to Online Store > Themes > click three-dot icon > Edit code.
How to cancel/quit/terminate/pause Amote subscription?
An Amote subscription gets canceled once you uninstall the app through Shopify, or close down your e-store manually. Our support team can not cancel the app for you as mentioned in the Support Policy.
How to Find Your Facebook Pixel ID
Your Facebook Pixel ID is the unique ID used to connect your Meta Pixel with Amote and track customer activities on your store.
Is there any Free shipping option to exclude shipping method?
Currently, our app uses Shopify's official Discount API, which does not include an option to select specific shipping methods. You may want to explore two alternatives:
Is there any Free shipping option to specific countries, like US?
I regret to inform you that the requested function is currently unavailable.
Page builder integration
Currently, our app is not compatible with page builder apps like GemPages. For both apps to work seamlessly together, an official technical integration is required, which is not yet available. Once the integration becomes available in the future, I’d be happy to notify you via email if you’d like.
The Free gift isn’t being added to the cart automatically
Currently, we are using Shopify's Cart API, which does not allow us to add a free gift directly on the Cart page. Instead, the gift can only be added at Checkout.
Understanding How Discount Codes Are Created and Managed by Amote
Amote is a powerful upsell app that automatically creates discount codes for each tier in a Reward progress bar using Shopify’s official Discount API. Each discount code generated by Amote follows the format AMT_xxxxxx, and the app handles the creation, update, and expiration of codes automatically, making it easy to manage discounts across different reward tiers.
I am seeing a lot of codes created and then expired in Shopify admin. Why does it happen?
If you set up a 3-tier system, there will always be three discount codes in Active status.
Why does the Amote Cart Drawer Not Open?
If the Amote Cart drawer doesn’t open when customers add products to the cart - there are a few key things to check. In most cases, the issue is due to configuration settings either in the app or theme.